Terms of Use

Article 1 (Scope)

These Terms apply to your use of the Stays by Tabitime booking website (the “Site”), our membership service, guest pages, our LINE official account and related services (together, the “Services”).

Each property’s house rules, our cancellation policy and other specific conditions posted on the Site form part of these Terms. Where they differ from these Terms, the specific conditions prevail.

For bookings made through a booking site operated by another company, the price, payment and cancellation conditions shown on that booking site apply.

Article 2 (The Services)

We provide the following Services:

• searching for and booking accommodation;
• membership (member prices, coupons, etc.);
• guest pages (your booking details, check-in instructions, local information, etc.); and
• information and support through our LINE official account.

Article 3 (Bookings and the accommodation contract)

A booking on the Site, and the accommodation contract (the contract for providing accommodation services), is concluded when you have applied through the booking process, your payment has been completed, and we have sent you a booking confirmation email.

Please enter accurate information when booking. We are not responsible for any disadvantage caused by incorrect information you provide.

We may be unable to accept a booking depending on availability, payment results or other circumstances.

Article 4 (Prices and payment)

The price is the amount shown on the booking screen for each property and plan. It includes the room charge, cleaning fee and accommodation tax (consumption tax included).

Payment is made in full at the time of booking by credit card through our payment service provider.

Charges for additional services used during your stay are as stated for each service.

Article 5 (Cancellations and changes)

Cancellations and refunds follow our cancellation policy, which sets conditions for each type of property.

To change a booking, please contact us. We may not always be able to accept changes.

If we cannot provide the accommodation for reasons attributable to us, we will refund the full amount you have paid.

Article 6 (Rules during your stay)

During your stay, please:

• follow each property’s house rules;
• not exceed the number of guests booked or the property’s capacity, and not allow anyone who is not on the booking to stay;
• avoid noise that disturbs neighbours, and sort rubbish as instructed at the property;
• not smoke anywhere except areas clearly marked as smoking areas; and
• cooperate with the identity checks and guest register required by law.

If you damage, soil or lose any part of the property, its equipment or furnishings intentionally or through negligence, you will be charged the actual cost, such as repair or special cleaning costs.

We may refuse accommodation or cancel the accommodation contract in the following cases. Any charges are then handled in accordance with the cancellation policy and the law.

• where we may refuse accommodation under the Inns and Hotels Act or other laws;
• where you do not cooperate with identity checks or the guest register;
• where more guests than the capacity, or guests not on the booking, are found to be staying;
• where there is a serious breach of the house rules or these Terms, or you do not follow our reasonable instructions; or
• where you cause, or are likely to cause, serious nuisance to neighbours or other guests.

Article 7 (Membership)

Membership is free. You register with your email address through the prescribed process.

The details, eligibility, validity period and other conditions of member prices and coupons are as stated on each page.

Membership and member benefits are for your own use only and may not be transferred or lent to others. However, coupons presented as ones you can give to friends may be given as described.

You are responsible for managing the email address you register.

To cancel your membership, please contact us.

If a member breaches these Terms, we may suspend membership or take other necessary measures. Member benefits may be changed or ended; we will announce this on the Site.

Article 8 (LINE official account)

Through our LINE official account we send information about your booking and stay, respond to enquiries and share travel information. Depending on the enquiry, it may take some time for us to reply.

Your use of LINE is subject to LINE’s own terms. You can stop messages from our account at any time by blocking it or removing it from your friends.

Article 9 (Prohibited conduct)

When using the Services, you must not:

• make a booking with false information, or use another person’s name or credit card without permission;
• resell a booking or transfer it to a third party for payment;
• act illegally or against public order and morals, or in a way connected with crime;
• hold parties or events at a property, or otherwise disturb neighbours or other guests;
• conduct business or commercial photography at a property without our permission;
• place excessive load on our servers, access or collect information in bulk by automated means, or gain unauthorised access;
• infringe our or anyone else’s intellectual property, privacy or other rights;
• be, or provide benefits to, an anti-social force (organised crime group or similar); or
• do anything else we reasonably consider inappropriate.

Article 10 (Disclaimer and limitation of liability)

We are not liable for damage caused by events beyond our responsibility, such as natural disasters, delays or cancellations of transport, power cuts, epidemics, measures taken by public authorities, or failures of third-party services (booking sites, payment, telecommunications, LINE, etc.).

Local information on the Site, such as sightseeing and transport details, is provided for reference; we do not guarantee that it is accurate or up to date.

Where we are liable to you for damages, except in cases of our intent or gross negligence and damage from injury to life or body, our liability is limited to the accommodation charges we received for the booking concerned.

If any provision of these Terms conflicts with the Consumer Contract Act or other laws, that provision does not apply to the extent of the conflict.

Article 11 (Intellectual property)

Rights in the photos, text, logos and other content on the Site belong to us or their rightful owners. You may not copy, republish or modify them without permission beyond private use.

Article 12 (Personal information)

We handle your personal information in accordance with our Privacy Policy.

Article 13 (Changes to these Terms)

We may change these Terms in accordance with the Civil Code where the change is in the general interest of users, or is reasonable in light of the need for the change, the appropriateness of its content and other circumstances. We will post the changed Terms and their effective date on the Site before they take effect.

Article 14 (Governing law and jurisdiction)

These Terms are governed by and interpreted in accordance with the laws of Japan.

The Osaka District Court has exclusive jurisdiction as the court of first instance over any dispute relating to these Terms or the Services.

Contact

Company

Tabitime K.K. (旅タイム株式会社), Representative Director: Yili Zhang

Address

Nishitenma FUKUE Bldg. 601, 4-3-11 Nishitenma, Kita-ku, Osaka 530-0047, Japan

Email

[email protected]

Phone

+81-6-4708-5887 (10:00–18:00 JST, excluding the New Year holidays)

Licences

Residential Accommodation Management Operator, Minister of Land, Infrastructure, Transport and Tourism (01) No. F02550 / Real Estate Brokerage, Osaka Governor (1) No. 66476