Know before you go · Osaka, Kyoto, Nara, Kobe
Japan, explained.
The questions our guests ask most, answered by a team that lives here. When to come, how to eat, how to dodge the crowds, and what to do if something goes wrong.
Money, safety, health
If you only remember three numbers
110PoliceFree from any phone.
119Ambulance and fireSay “kyukyu” for an ambulance.
9–23Your stay teamPhone for lock-outs and urgent problems: 9:00–23:00 (Japan time). At other times, message us in your guest portal: our AI assistant is here for you 24 hours a day.
Cash or card?Cards work in most shops and restaurants. Carry some cash for small shops, markets, shrines and temple entry.
Get an IC cardICOCA works on trains, buses and at convenience stores across Kansai. Top up at any station.
Tax-free shoppingBring your passport when you shop. From November 2026, Japan moves to a refund system: you pay the tax in store and get it back as you leave the country.
PharmaciesDrugstores sell cold medicine, plasters and more without a prescription. Many have English packaging.
If the ground shakesProtect your head, stay away from windows and open the door. Your guest portal shows the nearest evacuation shelter.Shelter data comes from the city
Lost something?Japan is famous for returned wallets. Ask at the nearest koban police box or the station office.