Guest portal
Your stay, in one link
After you book, we send you one link. Open it on your phone: no app, no account, no password. Check-in, your door code, Wi-Fi, how things work and the neighbourhood are all there, in your language.
- One link, no app
- 5 languages
- Works for your whole group
Online check-in before you arrive
Japanese law asks every guest to register. Do it on your phone before you travel, passport photos included. It takes about three minutes, and there is no front desk to find.
Door code and directions on the day
On check-in day your door code appears on the home screen, with directions, photos of the way in and a step-by-step guide if the door won't open.
Wi-Fi, house rules and rubbish
Scan a code to join the Wi-Fi. Quiet hours, smoking, and how to sort the rubbish on the right day are all in one place.
Appliances, step by step
Washing machine, air conditioner, bath panel, IH stove and more. Picture-by-picture guides to Japanese buttons, many with audio you can listen to.
A local guide around your home
Things to see, where to eat, how to get around and notes about the house, written for the home you are staying in.
Receipts, without asking
Enter the name for your receipt any time during your stay, such as your company name. We email it to you after check-out.
Join Stays Members in one tap
Join with the email you registered at check-in, and get member prices when you book your next stay on this site.
Sightseeing or a business trip
The portal can switch its layout to match your trip. In business mode, check-out time, Wi-Fi and nearby essentials come first.
Help in your language
Message us in your language. A team that knows the local culture is here to help, and emergency numbers, clinics and disaster guides are one tap away.
Book the extras from the same page
No hunting around different sites. Open your guest page, tap what you need and pay there.
Airport transfers: Osaka homes · eSIM: for overseas guests
Screens show sample data. Your link arrives by email after you book.